Mobile or International: +44 (0)1684 275626
Office Hours: 9.00am - 5.00pm Mon - Fri
Our offices will be closed from Saturday 24th December and will reopen on Tuesday 3rd January.
Standard deliveries and collections will not be available during this period, however if you have an emergency or a special request then please fill in a contact form or email us on email@example.com and we will do our best to assist you.
When your are booking mobility aids for holidays involving air travel, you must be aware that your insurance does not cover you from arriving at the air terminal to exiting the terminal at your destination. YOU ARE COVERED BY THE MONTREAL AGREEMENT, but you must follow their rules
Failure to notify the airline at their customer services desk before leaving the terminal, and obtain a damage reference number, will result in your personal liability for damage caused to your product. When correctly informing the airline you have travelled with, you will be fully covered for all damage without any excess costs.
The process is simple: just visit the airlines customer service desk, report the damage, and they will inspect what you are saying and give you a reference number. With that number, we will be able to contact the airline and effect repairs without cost to you.